* After your order is placed, you will receive an automatic confirmation email. Your order will be processed, and when it's ready to ship, you will receive a second email with tracking information for your shipment.

* Once orders are placed we are not able to cancel or exchange.

* Items can be returned but must be in its original packaging and accompanied by the corresponding packing note with the written reason for the return. Items returned after 15 days will be in the form of a store credit.

* Products that are determined to be defective may be exchanged for a similar or like item for up to 15 days from the date of purchase.

* To be eligible for return, your item must be in the same condition that you received it. You will also need the receipt or proof of purchase. You have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

* To start a return, you can contact us at support@myprettybrie.com. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. 

* We do not accept returns on sale items or gift cards.